An Extra Shot With James
T’is the Season of Customer Service
Brace yourself for long lines, return policies and frustrating shopping experiences.
There’s that chill in the air. All semblance of fall is gone and the bitterness of winter is poised to bury us all once again. I am not eluding to the weather, though watch out for the drop. Rather, I am referring to the holiday shopping season. In less than three weeks the deadlines will have either been met, or you’ll have to invest in some apology cards before New Years. I figured now would be an opportune time to talk about a subject very near and dear to my heart; customer service. Last year I wrote on this subject after the holiday season, which in hindsight was probably a wasted effort on my part. This year I’d like to build on my points from the previous column in hopes of better preparing you lovely Patchers for the shopping …
In this Article:
Jessica Sieghart
6:47 pm on Wednesday, December 14, 2011
I work in Customer Service, too and I get more than my share of yellers. Sometimes I even get yelled at about the smallest, most easily correctable little thing, only to find out that the customer is really upset about something else and just taking it out on me. It would seem to me that people could just realize that in the amount of time spent screaming about a proble, it probably could have … more ›